FAQ

I get an error using the confirmation email.

Please follow the steps below to resolve this issue.

1. First, try logging in (with the email address you signed up with).
2. If you are unable to log in, please copy and paste the full URL (web address) of the link that you received in the confirmation email into your browser.
3. If you're still having trouble after the above steps, please This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

My confirmation email doesn’t arrive.

Please follow the steps below to resolve this issue:

• Check your email application's spam or junk folder or filter. Please be aware that some emails may be blocked by your ISP (Internet Service Provider).
• Check that you’re trying to log in from the exact email address you registered with. A common error is registering with an incorrect email domain (e.g., @comcast.com is not the same as @comcast.net). In addition, keep in mind that email addresses never begin with a "www" prefix.

If you're still having trouble after the above steps, please This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

I want to change my name.

Please submit your name change request This e-mail address is being protected from spambots. You need JavaScript enabled to view it and allow 24 hours for the submission to be approved. Please note that Praise On.com reviews each name change request that is submitted. Due to the volume of requests we receive, your request may not be processed immediately.

If you have already submitted the request and the 24 hour processing time has expired, please This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

I received an account creation email, but I'm already registered.

If you have received a Praise On.com account confirmation email in error, it's likely that someone has mistakenly attempted to register using your email address. As long as you do not click the link contained in the email, no action will be taken, and no account will be created.

I tried to use the Find Friends feature, but it says I have an unsupported email.

At this time, the Find Friends feature is capable of looking directly at email address books for certain email domains (e.g., @hotmail.com). If the error message, "Unsupported Email Address" appears, then this feature cannot automatically look at the address book of your email address to find your friends.

However, you can still use this feature if your email client (the program you use to read your email) allows you to export your contacts list as a .csv, .vcf, or .txt file. Uploading this file to Praise On.com and will allow us to use it to tell you which of your contacts are on the site. For more detailed instructions on how to do this with specific clients, please see the bottom of the Find Friends page.

In the future, we hope to expand the feature's capabilities to serve the needs of a wider range of users. In the meantime, please feel free to utilize our other search and invitation tools. We apologize for any inconvenience.

It says there is an existing account associated with my email address.

Please This e-mail address is being protected from spambots. You need JavaScript enabled to view it to request a new password for your account.

If you are not the account owner and are attempting to sign up for an account, then please be aware that you can only sign up for one Praise On.com account per email address. Email addresses are offered for free by many websites (e.g., Yahoo!, Gmail).

It says my email address is invalid.

Unfortunately we do not support email addresses with generic prefixes (e.g. info@, webmaster@ etc.). Since email addresses of this nature are typically used for organizations and businesses, we do not allow them to be used for personal Praise On.com accounts. You will need to use a personal email address that does not contain this type of prefix. There are no exceptions to this rule.

The "words in the box" (i.e., captchas) doesn’t load.

Your problem is most likely related to your internet browser. We recommend that you upgrade your browser, or clear its cache and cookies.

What is the minimum age required to sign up for Praise On.com?

In order to be eligible to sign up for Praise On.com, users must be thirteen (13) years of age or older.

What do I need to do to sign up for this site?

From our Sign Up page, just provide us with your full name, email address, desired password, gender, and date of birth.

After you complete the sign up form, we will send an email to the address you provided. Clicking on the confirmation link will complete the sign up process.

What is the minimum password strength? How can I make my password strong?

When creating a new password, be sure that it is at least 6 characters in length and that you use a complex string of numbers, letters, and punctuation marks. If the password you entered is not strong enough, you may want to try mixing uppercase and lowercase letters or making your password longer.

Ideally, the password you select should be easy for you to remember but hard for someone else to figure out. For added security, your Praise On.com password should also be different than other passwords that you use on the internet.